Bodywise Pilates Ltd Terms and Conditions

By signing up to be a client at Bodywise Pilates, you agree to having your personal details (including your debit/credit card details) stored on ‘Mindbody’ software. ‘Mindbody’ terms and conditions can be viewed here: HERE You also agree to us using ‘Mailchimp’ and ‘Gmail’ to email you, either in individual emails or as part of a ‘mailshot’. ‘Mailchimp’ privacy policy can be found here: HERE and ‘Gmail’ terms and conditions are here: HERE If you wish to be removed from our Mailchimp client list, you can unsubscribe at any point using the ‘unsubscribe’ button on any Mailchimp email from us or by contacting Bodywise Pilates.

All classes:
Please wear comfortable clothing, we have changing cubicles in our waiting room if you wish to get changed at Bodywise. For reasons of hygiene, the wearing of socks in the equipment studio is compulsory, bare feet are allowed in matwork classes. We can supply emergency £1 socks, we also sell Gripsox and Toesox (and other items such as small Pilates equipment), please ask in reception as we have many styles and colours. We recommend wearing non-slip socks of any type for your own safety.

Matwork classes:
Matwork classes are non transferable and non refundable Your monthly payment takes account of any bank or other holidays when Bodywise Pilates is closed and when there are no classes. Please let us know if you cannot attend one of your classes and we will allow one free catch-up class per monthly payment if available. This free "catch-up" class needs to be taken in the same calendar month as the class you missed, either before or after the class you missed. If you have booked a catch-up class and you miss it, then you cannot get another catch-up class in that same calendar month. Even if you do not intend to use that facility, please let us know anyway, as it will allow another client to catch up a class in your space that week. Please communicate with reception regarding any scheduling/cancellations and bookings and not with your teacher, they just teach: The only way to cancel or re-book a class is via reception, not via your teacher! Bodywise Pilates ltd reserves the right to cancel a class at any time. By signing this contract, you agree to join for a minimum of 2 months (so 2 monthly payments) and that you will give us a minimum of 30 days notice if you wish to cancel this agreement. Any cancellation of contract needs to be done via email. Your monthly payment will be taken out of your account on the 15th of each month, so 2 weeks in advance of the month the payment is for. We do not allow refunds. If you are unclear about any aspect of this contract, please ask reception. Please wear soft, comfortable clothing and bring a pair of socks.

Studio (equipment) classes:
If you are booked into a weekly class (and are therefore a 'permanent'* member of that class), then it is up to you to cancel the class on time if you cannot make it. This also applies to single bookings: We require 24 hours notice to cancel Tuesday to Saturday classes and 72 hours notice for Monday classes (because reception is closed over the weekend). If less than the required notice is given, the full amount is due. *'permanent' means that you are part of (and have agreed to be part of) a weekly equipment (studio) class and you will be booked in on a weekly basis as it is 'your' space. Bodywise Pilates ltd reserves the right to cancel a class at any time. Payments are separate from class bookings i.e you can buy a block of 10 classes (in order to get a discount and not having to pay each time you come for a class) but getting you booked in to use those up will depend on availability. Please talk to reception for bookings. We do not usually allow refunds for classes already paid for.

Workshops must be paid for at the time of booking. We allow a refund of 100% if you cancel with 4 weeks or more, 50% refund with 2 weeks or more and 25% with 1 week or more before the start date of the workshop.

Shop Sales:
All of our products have a 1 year warranty, please return any faulty purchases and we will replace them if it is a manufacturing fault.

Bodywise Pilates Privacy Policy GDPR

1) We will never sell, give away or publish your personal data.

2) The data we have regarding yourself is used solely to a) keep you updated on your own class bookings and information related to these such as payments, dates etc. b) market our services to you via email or phone call

3) You have the right to view all data we have on you as long as you give us at least 7 days’ notice. For legal reasons, we keep your records for at least 7 years following the last date on which you had a class at Bodywise.

4) We use ‘Mindbody’ software for our bookings and payments. Their Privacy Policy can be viewed here: and the user agreement for using the Mindbody app is here:

5) We use Mailchimp to send out updates on our services and offerings and their Privacy Policy and Legal Terms can be viewed here: and here:

6) We also use Gmail (Google mail) to communicate with you via individual or group emails and their privacy policy can be looked up here:

Bodywise Pilates LTD, company number 07388741